Terms and Conditions - Waste Collection South West London

Welcome to Waste Collection South West London. These Terms and Conditions govern the provision of our waste collection services within the South West London area. Please read them carefully to understand your rights and obligations.

Service Coverage

Our services are available to residents and businesses within the designated boundaries of South West London. The specific areas covered include:

Wandsworth
Tower Hamlets
Kingston upon Thames
Merton
Richmond upon Thames

For a detailed list of serviced locations, please refer to our service map.

Types of Waste Accepted

We handle a variety of waste materials to ensure efficient and environmentally responsible collection. The categories include:

Household Waste: General refuse such as food scraps, packaging materials, and non-recyclable items.
Recyclables: Paper, cardboard, glass bottles, metal cans, and certain plastics.
Garden Waste: Grass clippings, branches, leaves, and other organic materials.
Hazardous Waste: Batteries, paint, chemicals, and electronic waste. Special collection arrangements may apply.

Ensure that waste is properly sorted and disposed of according to the guidelines provided.

Collection Schedule

Our waste collection operates on a fixed schedule to provide reliable service. The standard schedule is as follows:

Household Waste: Every Tuesday and Friday.
Recyclables: Every Monday and Thursday.
Garden Waste: Every Wednesday.
Hazardous Waste: Scheduled pickups by appointment.

Schedules may vary during public holidays. Please check our website for any changes.

User Responsibilities

As a user of our waste collection services, you are expected to adhere to the following responsibilities:

Ensure waste is placed at the designated collection points by the specified times.
Use appropriate containers for different types of waste.
Secure recycling materials to prevent spillage.
Report any missed collections or service issues promptly.
Abide by local regulations regarding waste disposal.

Failure to comply may result in service suspension or additional charges.

Payment Terms

Our waste collection services are offered under various payment plans, tailored to meet the needs of both residential and commercial clients. Payment terms include:

Residential Users: Monthly billing cycles with options for automatic payments.
Commercial Clients: Quarterly or annual billing with customizable service packages.
Late Payments: A late fee may be applied for overdue accounts.

All payments should be made through approved payment methods as outlined in your service agreement.

Compliance with Regulations

Waste Collection South West London strictly adheres to all local, regional, and national regulations concerning waste management. This includes:

Compliance with the Environmental Protection Act.
Adherence to EU waste directives.
Following guidelines set by the London Waste and Recycling Board.

We continuously monitor regulatory changes to ensure ongoing compliance.

Liability and Indemnification

While we strive to provide excellent service, Waste Collection South West London is not liable for:

Damage caused by improper use of waste containers.
Delayed collections due to natural disasters or unforeseen events.
Theft or vandalism of waste containers post-collection.

Users agree to indemnify Waste Collection South West London against any claims arising from misuse of our services.

Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Users will be notified of significant changes through official communication channels, including email and service notifications.

Your continued use of our services constitutes acceptance of the updated terms.

Termination of Service

Services may be terminated by either party under the following conditions:

By the User: Providing a written notice 30 days in advance.
By Waste Collection South West London: For non-compliance with terms or non-payment.

Upon termination, users must remove all waste containers and settle any outstanding charges.

Dispute Resolution

Any disputes arising from these terms will be resolved through the following process:

Initial discussion and negotiation between the user and Waste Collection South West London.
If unresolved, mediation through an independent third party.
As a last resort, legal action in accordance with applicable laws.

We aim to address and resolve any issues promptly and fairly.

Privacy Policy

Your privacy is important to us. Information collected during service provision is handled in accordance with our Privacy Policy, which outlines data collection, usage, and protection measures.

By using our services, you consent to the practices described in the Privacy Policy.

Force Majeure

Waste Collection South West London is not responsible for failure to perform obligations due to events beyond our control, including:

Natural disasters (e.g., floods, earthquakes).
Acts of war or terrorism.
Government restrictions or lockdowns.
Transportation or logistical disruptions.

In such cases, we will make reasonable efforts to resume services as soon as possible.

Acceptance of Terms

By using Waste Collection South West London services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please refrain from using our services.

Effective Date

These terms are effective as of April 27, 2024 and remain in effect until amended or terminated by Waste Collection South West London.